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Ask the Carpet Cleaning Expert - Alex Barquiran

Updated: Sep 30

October 2020


Why hire a professional when I can do it myself?


No two carpets are the same when soiled. A professional has the knowledge, training, expertise, and equipment needed for each situation. They will determine the correct procedure and technique for multiple carpet and upholstery fabric care and complete the task professionally and efficiently.


Most rental machines are unable to provide the superior cleaning you will get from professional equipment. They cannot reach the required high temperature or vacuum strength, and the cleaning product will either be inferior or unable to perform as needed with these machines. Additionally, excess moisture and soap residues remain in the carpet, leading to problems such as bacteria, microbes, and mold growth. Professional cleaning removes the residues and your carpet dries very quickly.

September 2020


Some carpet cleaners are offering that it’s guaranteed clean or it’s cleaned for free within 3 months, is this for real?

At first glance, this seems like a genuine guarantee of good faith.


However, these types of offers are almost always paired with package deals for you to choose from, which have pricing built into them so that even if the cleaner has to come back to reclean, he’ll still make a huge profit. This type of marketing program is being strongly promoted by U.S. based marketing gurus (not cleaning Experts®).


So how does this work?

The cleaner using this program guarantees his profit by including features in each package that are of little real value (such as sanitizers, deodorizers, preconditioners and water - based fibre protectants). If you don`t want to buy any of his packages, he`ll persuade you that these add-on features are of high value, and are only available as a bundle. These products are relatively cheap for the cleaner to purchase, but he can price them as high as he thinks you’ll pay, because he knows you don`t know their real worth. This guarantee, then, in reality is priced at 3 or 4 times the market price for regular carpet cleaning. If you choose to clean carpets only it will probably be priced at 2-3 times the market value. Either way they still “gotcha”.


So, as you can see, this is mostly smoke and mirrors. It’s another “consumer beware” feature of our market place, unfortunately no different from the many other consumer scams that we all eventually learn to steer clear of.


August 2020


One question that is often asked by consumers is “How often should carpet be cleaned?” The typical homeowner should have the carpet cleaned a minimum of every 12-18 months. However, carpet cleaning should be performed before the carpet appears soiled. Most soil has razor-like edges that cut carpet fibers. When cut by these soils, these fibers take on a hazy or soiled hue. Cleaning will not remove the soiled appearance caused by this scarring, due to permanent damage to the fiber. Regular extraction cleaning, prior to the visual appearance of soil, and regular vacuuming can reduce the amount of fiber damage caused by soiling.


True Soaps

Another concern that many consumers have regarding carpet cleaning is the concept that once the carpet has been cleaned, the carpet will become soiled more quickly. In many cases the carpet retailer reinforces this concern. This concern stems from the early solutions used to clean carpet. During the early years of carpet cleaning “true soaps” were used for cleaning. These soaps were formulated using coconut oils and other natural ingredients. The coconut oils attached to soil particles, which were then removed when the soap was extracted. These early soaps were very difficult to remove and the soaps often remained in the carpet. These soaps continued to capture soil particles, causing rapid resoiling.


Today’s carpet cleaning detergents are specially formulated using synthetic ingredients. These detergents are specially designed to maintain a stronger attraction with water molecules. When the water is removed, these detergents are more likely to be removed with soil particles attached.


This is not guaranteed, of course. Many synthetic detergents utilize oily solvents needed to break down oily soils. These oily solvents have an enormous tendency to resoil. After testing dozens of carpet cleaning solutions, we found only two that produced no resoil potential. Each of these products is one of the best cleaners available for general cleaning and spot removal (carpet stain removal) and they a resoil potential of zero. In other words, once they have been applied, you should expect the soiling rate to be equal to plain water. No other detergent that we have tested can make this claim.


Did you know?

Selection of a carpet cleaning method should be based on carpet manufacturer recommendations. The use of a method not recommended by the carpet manufacturer can void carpet warranty. In choosing a carpet cleaning method, make sure you review carpet warranty information prior to hiring a carpet cleaner.

July 2020


Just like any colored fabric, carpet can fade and lose it’s color if not properly cared for. With the broad range of chemicals available to clean carpets it is not uncommon for a carpet to be subject to color loss. And the common culprit for color fading is often times bleaching agents. Many household items contain these chemicals. Perfumes, aerosol sprays, laundry detergents even pesticides. If there is a chance for it can get on the bottom of your shoe then it’s probably in your carpet too.


Keeping your carpet clean, fresh, and true to its original color usually takes work. When it comes to carpet cleaning the square footage of any home can seem like a pretty daunting task. In fact, most people don’t even recognize the cushy layer of fabric that covers their floors until there is a major blemish. Even if you have the most amazing maid services, many times a proper cleaning falls by the wayside.


A possible alternative to using damaging chemicals is to find natural, or home-made, carpet cleaners. These can often decrease damage to your carpet’s fibers, extending the life of your carpet.


Here are a few things you can do to prevent color loss in your carpet.


1. KEEP OUT THE SUN! – We all love bright, sunny rooms. But the same sun beams the make us feel so good also have the ability to strip color from carpet. So when you’re not in a room, be sure to pull the shades to block out these damaging UV rays.


2. KEEP HANDS & FEET CLEAN! – You may not realize it, but the chemicals and products you handle regularly can inadvertently cause color loss in your carpet. Bleach, acne medication and facial cream, and even athlete’s foot medication can strip the color from your carpet. So make sure to wash your hands regularly and wear socks whenever possible.


3. TREAT PET STAINS IMMEDIATELY! – We love our pets, but the do have accidents at times. If this happens, clean it up as quickly as possible. Pet urine is potent stuff and has the ability to remove color from carpet and fabrics.


4. CALL CARPET CLEANING PROFESSIONALS! – Many color loss areas on carpet are due to the improper use of consumer carpet spotting products. Unfortunately, these products are designed for ‘instant gratification’. But they can also chemically burn or destroy carpet fibers in the process of removing a spot. They also have the tendency to chemically set spots, turning them into permanent stains.


So when faced with tricky spots and stains, you’re much better off to call the professionals at Philsteam. We have the expertise and spot treating products to save your carpet and help it keep it’s color!

June 2020


It’s the beginning of spring, that time of the year most of us traditionally set aside for a thorough cleaning of the house from top to bottom.


Carpets in particular can look the worse for wear because of the accumulated grime and dust while we were on our winter break. Carpets are expensive investments and all carpet manufacturers recommend that they be given professional cleaning treatment at least once a year if we want them to last. Here, as in many other North American and European places, the start of spring is the preferred time for getting that professional carpet cleaning treatment.


During winter, it is typical for many of us here in this part of the world to neglect routine maintenance of our carpets, especially if we still have to make a living, often because it is too cold to do house chores and sometimes because we are just too busy preparing for and enjoying the holidays. Grit and germs dragged into the house by dirty, muddied shoes may have already been buried deep into the fabric. It is therefore no wonder that for many of us here, getting our carpets professionally treated is the first order of business in our spring cleaning checklist.


Of course, we can also have our carpets professionally cleaned at some other time besides start of spring. In fact, many professional carpet cleaners would prefer that you hire them on a winter when it is less humid and there is less dust and allergens in the air. At winter, it is easier and quicker to have the carpets cleaned and dried. However, spring cleaning is a tradition that many of us hold dear not only for practical reasons but also because of its cultural significance.


Whatever the season, having your carpet cleaned by a professional at least once a year is one sure way to safeguard health and protect your money’s worth.




April 2020 Q: Does getting my carpet and furniture cleaned kill COVID-19 and other viruses? A: There’s a lot we have yet to learn about the new coronavirus called COVID-19. Although it’s believed that its primary method of infecting a host is through droplets transported in a cough, a sneeze or through talking, there’s evidence that it might survive on surfaces and in the air for several hours or days. A human can then be exposed to COVID-19 by unknowingly getting it onto their hands when it’s still alive and then touching their mouth, nose or eyes (Public Health Agency of Canada). Viruses can be killed by proper hand washing with soap and warm water or the use of hand sanitizers containing sufficient alcohol. There are specialized air purification technologies that leave the air and surfaces free of them. These devices use photo-catalytic oxidation, dielectric barrier ionization, or Far UVC light and are used in places like heath clinics and hospital operating rooms. Cleaning your carpets and furniture with The Benchmark Standard Standard of Thorough Cleaning™ and/or hospital-grade disinfectant will kill viruses that might be alive on textile surfaces. However, viruses have a short life on textiles as opposed to hard surfaces. And it’s possible that a carrier can re-infect a recently cleaned textile. It’s not feasible, then, to clean your carpets and furniture every day. Cleaning will capture other types of live microbes such as bacteria and moulds. They can live in a dormant state for an extended time unless disturbed. These microbes are a health problem for us when they’re able to grow and multiply as a result of a carpet becoming flooded with water. It can become a breeding ground for bacteria and mould unless it is properly mitigated. Additionally, when pet urine, feces or vomit are on a carpet, bacteria can multiply and pose a serious health risk unless they are properly removed from the carpet and underpad. So The Benchmark Standard of Thorough Cleaning™ of your carpets and upholstery is of some value in protecting you short term from COVID-19 and other viruses, but cleaning best protects you from other microbes such as bacteria, mould and allergens. Article written by: Paolo Mancuso



March 2020


As the weather starts to get warmer, carpets in particular can look the worse for wear because of the accumulated grime and dust while we were on our winter break. The start of spring is the customary time for getting professional carpet cleaning help. Carpets are expensive investments and all carpet manufacturers recommend that they be given professional cleaning treatment at least once a year if we want them to last. Here, the start of spring is the preferred time for getting that professional carpet cleaning treatment.


During winter, it is typical for many of us here in this part of the world to neglect routine maintenance of our carpets, especially if we still have to make a living, often because it is too cold to do house chores and sometimes because we are just too busy preparing for and enjoying the holidays. Thus possibly for months on end, we may not have even vacuumed our carpets. Grit and germs dragged into the house by dirty, muddied shoes may have already been buried deep into the fabric.


Of course, we can also have our carpets professionally cleaned at some other time besides start of spring. In fact, many professional carpet cleaners would prefer that you hire them in winter when it is less humid and there is less dust and allergens in the air. At winter, it is easier and quicker to have the carpets cleaned and dried. However, spring cleaning is a tradition that many of us hold dear not only for practical reasons but also because of its cultural significance.


Whatever the season, having your carpet cleaned by a professional at least once a year is one sure way to safeguard health and protect your money’s worth.

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